Question 12
Domain 1: Fundamentals of AI and MLWhich of the following are considered business metrics for AI model evaluation? (Choose 2)
Correct answer: B
Explanation
Customer satisfaction score falls under “customer feedback,” which the source defines as “qualitative and quantitative signals about user satisfaction.” The guide lists NPS surveys and thumbs-up/down ratings as examples, so this is a business metric for AI evaluation.
Why each option is right or wrong
A. Precision score
Precision is a technical classification metric: TP / (TP + FP).
B. Customer satisfaction score
The exam guide explicitly classifies customer feedback as a business metric, and it includes Net Promoter Score surveys and other satisfaction signals as examples under that heading. Under the cited section, business metrics are the four named items in the guide, and customer satisfaction score fits the customer feedback category because it measures user satisfaction with the AI feature rather than model accuracy or loss.
C. Mean Average Precision
Mean Average Precision is a technical ranking metric, not a business metric.
D. Time-to-value
Time-to-value is not one of the four listed business metrics in the guide.
E. Root Mean Square Error
Root Mean Square Error is a technical regression metric, not a business metric.