Question 5
IAn enterprise rolls out a generative AI assistant to employees. Which training objective most directly builds AI literacy rather than just basic tool usage?
Correct answer: B
Explanation
AI literacy goes beyond using the tool and includes understanding how it works, its limits, and its governance. Training that covers “how the model works,” where it may “hallucinate,” what data it uses, and what “guardrails and policies govern its use” builds informed, responsible use rather than simple button-clicking.
Why each option is right or wrong
A. Teaching only which button to click to get an answer quickly.
Button-click training teaches interface use, not understanding of model limits, risk, or governance.
B. Helping employees understand, at a high level, how the model works, where it may hallucinate, what data it uses, and what guardrails and policies govern its use.
AI literacy is the objective here because it addresses the employee’s understanding of the system’s operation, limitations, and governance, not merely how to issue prompts or click through the interface. In exam terms, the strongest choice is the one that trains users on model behavior, hallucination risk, data provenance, and organizational controls, since those elements are what distinguish informed use from basic tool proficiency.
C. Asking employees to memorize a list of canned prompts.
Memorizing prompts may improve usage patterns, but not conceptual understanding or critical evaluation.
D. Telling employees that AI outputs should always be accepted if they sound confident.
Confident-sounding output can still be incorrect; AI literacy requires verification and human judgment.